• info@homemyntra.com
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FAQ

Are the candidate you send qualified ?

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We only bring in professionals who have been recommended and certified by experts. Most of them have more than 5 years of experience in his/her field. We conduct interviews, check referrals, and do background checks on each and every service provider. Only those professionals who pass our strict on boarding process are allowed to work with Home Mynta. All professionals are also required to complete an assessment test to verify their qualifications.

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What happens if the service provider damages anything?

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In the unlikely event of our team damaging something, you can email us at cs@homemyntra.com or give a call to our support team on 7071781878.

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Can i place a service request without registering on your site?

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You could place a service request on our site/whatsapp/call without registering with us,While we highly recommend you register with us first. You do not have to worry about unnecessary calls or messages from us. We have a strict policy against that practice.

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What are the modes of payment?

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We accept payment in cash and check after the service.

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How can I share my feedback? Or What should I do if I am unhappy with the service?

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After each service is completed, our customers are asked to rate the service on different parameters and judge the overall satisfaction of the service .You can also email us at cs@homemyntra.com or call our support team on 7071781878.

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What is the minimum order size?

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Our Minimum order value is Rs 150.

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Do I need to separate clothes of laundry from dry clean?

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Our pick up riders have reusable laundry bags and you just need to tell our rider suitably about the segregation and our pick up rider will put your clothes in suitable bags

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What type of ironing do you do?

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Only Steam ironing. We do not use coal or electric irons during the process.

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What if I am not home at the scheduled time for pickup?

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If you’re not at home, we request you to drop off your laundry at your neighbor’s house or leave it with the security guard. Let us know and we’ll collect the garments. As for your acknowledgement of receipt, an email copy will be mailed to you. we would request you to cancel the request and re-schedule for a suitable time,If you cannot arrange a proxy.

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What is the estimated time of delivery?

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2 days for steam ironing , 2 days for wash & ironing and 3-4 days for dry cleaning.

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Do you have an express service?

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Yes we provide express service in that case we charge 2 times of our normal rates and deliver clothes with in 12 to 24 hours.

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Do you process guest laundry of Hotels?

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Yes , we process guest laundry in that case our minimum requirment of load is 5KG. otherwise we charge 100 RS. delivery charge.

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How do I give special instructions for my clothes?

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Be it a cold wash or a antiseptic wash or adding of fabric conditioner, we have this all covered for you. You can also mention about any adamant stain and we can arrange special treatment for them. You just need to mention it to our pick up rider and he will write it down in the special instruction column in pick up receipt.

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What do you suggest to tackle clothes which bleed out color?

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Some dark coloured clothes have this tendency to bleed out color and white garments are most susceptible to adhering to this bled color. So we suggest not to give expensive white clothes in the lot for laundry. Dry cleaning expensive clothes is always a better and safe option

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How do I avail discounts?

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Any discounts/Offers is aptly displaced on the website o. Also, keep checking your inbox regularly for exciting offers

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How can I specify the time, if I am not sure about my availability at that time slot?

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No worries! Just let us know your preferred time slot and we will call you an hour in advance to re-confirm your availability. It is possible to reschedule the call as your time is valuable to us.

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What should I do if urgent service is required?

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We are just one call away. Your convenience is our priority.

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Can I book the call for weekend or holiday as I am busy other days?

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Yes. We are working all days. Your weekends are our peak days as we value your time

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What is the guarantee that you provide for your service and the materials used in repairs?

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The warranty on materials would be communicated separately on the material bill. Please insist for a material bill from the service provider in case he/she has helped you out in procuring the material. There is NO warranty on AC service, for all other services there is a 30 days service warranty.

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Will the service take place on-site or off-site?

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Our HomeMyntra Ninjas will ensure best efforts to solve the problem on-site. However, if the equipment involves any major repairing that cannot be done on-site, we will, on your approval, have to carry out the repairing work off-site.

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Tell me about your service centers.

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Our service centers are spread throughout the city, we are not authorized to share their locations. What we can tell you is that all our Service Providers travel throughout the day for multiple jobs.

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Do you provide material and/or service warranty?

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Warranty or guarantee on parts are offered as described on the material’s bill. Please insist on a material bill from the service provider, in case of external material charges. Regarding service, there is a 7 days warranty, such that if a problem of the same nature reoccurs, our services will be free of cost

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Will the service take place on-site or off-site?

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Our HomeMyntra Ninjas will ensure best efforts to solve the problem on-site. However, if the equipment involves any major repairing that cannot be done on-site, we will, on your approval, have to carry out the repairing work off-site

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What is the turnaround time for items procured by you for Appliances Repair?

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It depends on the availability of spare part. If available or if it can be procured immediately, the part is delivered within 72 Hours. In case of a delay in availability, you will be intimated within 48 Hours.

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What is the approximate break-up of your charges?

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After inspection, a quote is provided to you. it is not possible for us to share the cost upfront, without one of our service provider inspecting the device first.

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How is cockroach control treatment done?

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The treatment is based to destroy the Harborage point and Adults. Applying Spray treatment and Gel Treatment are best to control it.

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How long will the treatment take?

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This depends on the type of treatment chosen, size of your flat and the intensity of infection. Anti Termite & Anti Bed Bug treatment can take anything between 1-2 hrs depending on the area affected,Whereas General Pest control for a 2BHK should be completed in 1 hr.

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Do you provide warranty on cockroach control treatment?

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No we can not provide the Gurantee but assure to attend any complain within contract period. Pest may enter inside the premises through products also

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Can I get herbal treatment performed?

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Yes we provide herbal treatment.

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How is 'Ant Control' treatment done?

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By making a chemical Barrier on Junction of the Wall and destroying its nest.

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Do you provide warranty on Ant Control treatment?

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No we can not give the Gurantee but assure to attend any complain within contract period. Pest may enter inside the premises through products also

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How is 'Bedbugs' treatment done?

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Through Oil Based Chemicals. First have to kill the adults and after 15 days followup treatment will be carried out to kill the larvae.

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What precautions should I take after the 'Bedbugs' treatment is done?

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Need to vacate the premises for 24 Hours and avoid to enter inside the premises for 24 Hours.

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Do you provide warranty on Bedbug treatment?

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Yes we provide the warranty.

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How is 'Anti-Termite' treatment done?

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Pre Construction and Post Construction Treatment. By making a non detectable chemical Barrier on Junction of the Wall.

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What is the warranty on 'Anti-Termite' treatment?

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5 Years based on Independent Premises

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How is 'Mosquito Control' done?

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Adult treatment and Antilarval Treatment

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What is the warranty on 'Mosquito' treatment?

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No Warranty.

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How is 'Rodent Control' done?

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By Using Bromadiolone and Glue Board. Also we use repellent and burrows treatment.

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What is the warranty on 'Rodent Control'?

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No Warranty but we can attend the complain.

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Do you provide post service guarantee?

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Yes based on services.

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What is included in sofa cleaning ?

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Sofa shampooing,scrubbing,vaccuming of seat covers,cleaning of sofa legs and armset.

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What kind of cleaning ajent you use?

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We use harmless biodegradable chemicals.

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How much time you take to clean five seater sofa set?

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2-3 Hours.

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How much time it takes in completely Drying sofa ?

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3-4 Hours.

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Equipment you use in cleaning process?

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Semi Mechanised machinery

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What is the difference between sofa cleaning and premium sofa cleaning?

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In premium service We use a 4 step revolutionary approach to cleaning. we provide UV sterilization that kills bed bugs, Dust Extraction, Anti-Dust Mite Spray and Foam Shampoo and in normal sofa cleaning we provide sofa shampooing,scrubbing,vaccuming of seat covers,cleaning of sofa legs and armset.

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What is key maker service?

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If you lost your key don’t worry we provide on demand duplicate key maker

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What is your timings for this services?

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We provide key maker only in day time only from 10:00 AM to 5:00 PM

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Do you need any document of customer?

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Yes, We need aadhaar card or driving liscence photocopy verified by customer.

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Do you provide computrised key?

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No ,Only hand made key.

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